Refunds, Exchanges and Price Match Promise
No Hassle Returns Policy
At HarlemUK.com, we believe shopping on the internet should be as fun and hassle free as possible. If for any reason you are unhappy with your purchase, please speak to our friendly team, who will be more than happy to assist.
Our Price Match Promise to You.
At Harlem
Whenever you shop with Harlem
If you do find a better price than we offer please contact us on 0141 5501656 or e-mail us on info@HarlemUK.com with the following details:
1. Your name (order number if applicable)
2. The price & product you are interested in purchasing or have already purchased
3. The Internet site offering a better price
*Does not include auction websites such as eBay, Merchant sellers on Amazon or non-UK based competitors
Terms and Conditions of Offer
The price match promise is only valid:
· for 7 days after the date of purchase
· when in comparison with another on-line retailer
· for an identical product sold under the same conditions
· when comparing sites based in the
· the price including VAT
The price match will not be applicable:
· to items sold in a sale at another site or at a discounted special retail price
· if the price is for a second hand product
The price match takes into account the total price excluding delivery cost
We reserve the right to refuse the Price Match Promise if the claim is considered to be frivolous.
30 Day Money-Back Guarantee on all Products
If you change your mind for any reason, you can return any item to us within 30 days of receipt and receive a full refund of the purchase price. No questions asked. In that event, the goods must be in their original condition, unused, with the original packaging, and suitable for resale.
If the return is because the product is defective or we have made an error, we will pay your return shipping costs.
Please note that we will not be able to accept any return without a Return Material Authorization (RMA). We promise to credit you in the same manner as your original payment within 7 days of receiving the returned item.
Customer Service
HarlemUK.com
G40 3QF
For questions regarding our return policy please contact us at info@harlemUK.com
or Telephone us on 0844 3356576.
For your personal RMA please phone us on 0844 3356576 or Email us at info@harlemUK.com










