Refunds, Exchanges and Price Match Promise

No Hassle Returns Policy 

At HarlemUK.com, we believe shopping on the internet should be as fun and hassle free as possible. If for any reason you are unhappy with your purchase, please speak to our friendly team, who will be more than happy to assist.

Our Price Match Promise to You.  

At Harlem UK, we are committed to providing you with great products at fair prices.  If you find a product on our website at a cheaper price elsewhere online we will match or better that price.  If you have placed your order with in the past 7 days we will refund you the difference.

Whenever you shop with Harlem UK we want you to know you're not only receiving high quality products and service but also great value for money.  We try and ensure we remain competitive with similar shopping sites but cannot monitor prices of all our stocked items on a daily basis.

If you do find a better price than we offer please contact us on 0141 5501656 or e-mail us on info@HarlemUK.com with the following details:

   1. Your name (order number if applicable)
   2. The price & product you are interested in purchasing or have already purchased
   3. The Internet site offering a better price
  

*Does not include auction websites such as eBay, Merchant sellers on Amazon or non-UK based competitors

Terms and Conditions of Offer

The price match promise is only valid:

·        for 7 days after the date of purchase

·        when in comparison with another on-line retailer

·        for an identical product sold under the same conditions

·        when comparing sites based in the United Kingdom

·        the price including VAT

The price match will not be applicable:

·        to items sold in a sale at another site or at a discounted special retail price

·        if the price is for a second hand product

The price match takes into account the total price excluding delivery cost

We reserve the right to refuse the Price Match Promise if the claim is considered to be frivolous. 

30 Day Money-Back Guarantee on all Products

If you change your mind for any reason, you can return any item to us within 30 days of receipt and receive a full refund of the purchase price. No questions asked. In that event, the goods must be in their original condition, unused, with the original packaging, and suitable for resale.  

If the return is because the product is defective or we have made an error, we will pay your return shipping costs.  

Please note that we will not be able to accept any return without a Return Material Authorization (RMA). We promise to credit you in the same manner as your original payment within 7 days of receiving the returned item.

Ship authorized returns to the following address:

Customer Service

HarlemUK.com

Unit 6

Boden Street Industrial Estate

Glasgow

G40 3QF

For questions regarding our return policy please contact us at info@harlemUK.com

or  Telephone us on 0844 3356576.

For your personal RMA please phone us on 0844 3356576 or Email us at info@harlemUK.com